Frequently Asked Questions

Questions our users ask the most.

14 articles in this collection
Written by Islam Essam and Laurent Lemaire

What is a backup retention?

Managing the number of backups you keep

Written by Laurent Lemaire
Updated over a week ago

Incremental / Differential / Partial Backups?

Back up the files that change, only.

Written by Islam Essam
Updated over a week ago

Do you offer a discount on annual plans?

Annual plans discount.

Written by Islam Essam
Updated over a week ago

How long does it take to schedule a backup?

How much time would SimpleBackups save you.

Written by Islam Essam
Updated over a week ago

Which databases does SimpleBackups support?

The databases you can back up using SimpleBackups.

Written by Islam Essam
Updated over a week ago

Is SimpleBackups secure?

How we store sensitive information.

Written by Laurent Lemaire
Updated over a week ago

What is meant by SimpleStorage or Free Storage?

Our free storage, also called SimpleStorage, is a dedicated AWS S3 or equivalent storage for your account.

Written by Laurent Lemaire
Updated over a week ago

Which operating systems does SimpleBackups support?

List of operating systems you can back up.

Written by Islam Essam
Updated over a week ago

Why did my backup fail?

Some of the reasons that could interrupt your backups.

Written by Islam Essam
Updated over a week ago

How is your sensitive information handled?

We encrypt all your sensitive information using industry-tested standards.

Written by Laurent Lemaire
Updated over a week ago

Billing & Subscriptions

Can I change plans?

You can upgrade or downgrade to another plan at any time in your account settings.

Written by Laurent Lemaire
Updated over a week ago

How to redeem a coupon?

Enter your coupon code to activate the discount from your settings page.

Written by Laurent Lemaire
Updated over a week ago

What happens if my subscription expires?

You will be downgraded to the free plan and will be able to use the app as long as you do not exceed the limits of the free plan.

Written by Laurent Lemaire
Updated over a week ago

What happens if I go over my plan limit?

If you exceed your plan limit you will have the option to either upgrade to a higher plan or free up some resources.

Written by Islam Essam
Updated over a week ago